Privacy Policy
Last reviewed: 6th February 2026
Next review due: 6th February 2027
All Health Matters Website Privacy Notice 
 
1. Introduction
This privacy notice explains how All Health Matters Limited (“AHM”, “we”, “us”, “our”) collects and uses personal data when you visit our website, make an enquiry, book a service, or apply for a role.
We are committed to protecting your personal data and processing it in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).
If you receive occupational health or private medical services from us, your personal and health data will be processed in line with our General Privacy Notice, which provides more detailed information about clinical data processing.
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2. Who we are
All Health Matters Limited Registered in England & Wales No. 7148874
Head Office: Castle House, Orchard Close Mews Orchard Street, Canterbury CT2 8AP
Telephone: 03300 948 900 Website: www.allhealthmatters.co.uk
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3. What data we collect via our website
Depending on how you use our website, we may collect:
Contact details – name, email address, telephone number
Enquiry information – details you provide when contacting us about services
Booking information – appointment details for services available to book online
Recruitment information – details submitted as part of a job application
Newsletter preferences – where you opt in to receive communications
We do not collect personal data via the website unless you actively provide it.
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4. Health information submitted via the website
Where you submit health-related information through website forms (for example, as part of a booking or questionnaire), this information will be used only to provide the service requested and will be processed in accordance with our General Privacy Notice.
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5. How and why we use your data
We use website data to:
Respond to enquiries
Process bookings and service requests
Manage recruitment applications
Send newsletters or updates where you have opted in
Maintain the security and functionality of our website
The lawful basis for processing is typically:
performance of a contract or steps taken at your request,
legitimate interests in running our services, and
consent where required (e.g. marketing communications).
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6. Automated screening (pre-placement questionnaires)
In limited and low-risk circumstances, automated processes may be used as part of pre-placement health screening initiated through our systems.
Where a questionnaire is completed with no reported health issues and no additional comments, an outcome may be recorded automatically based on predefined screening rules. If any health concerns or additional information are disclosed, the information is reviewed by a qualified occupational health professional before an outcome is issued.
Individuals may request that an outcome is reviewed by a clinician at any time.
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7. Cookies and analytics
We use cookies to help our website function effectively and to understand how visitors use the site.
Where analytics tools (such as Google Analytics) are used, they do not collect information that directly identifies you. Further information is available in our Cookie Policy.
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8. Marketing communications
We will only send you marketing communications (such as newsletters) if you have actively opted in.
You can withdraw your consent at any time by using the unsubscribe link or contacting us directly.
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9. How long we keep website data
Website enquiries – retained for up to 2 years unless a service relationship is established
Recruitment data – retained in line with recruitment and employment record requirements
Client and booking information – retained in accordance with our General Privacy Notice and record retention processes
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10. How your data is stored
Occupational health and private medical records are stored securely within electronic clinical systems, including Orchid and Microsoft 365.
Website enquiry and booking data is stored securely with access limited to authorised staff.
Paper records, where required, are kept securely in locked filing systems and destroyed in line with retention schedules.
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11. Who we share website data with
We do not sell personal data.
Your data may be shared only where necessary, including with:
internal staff responsible for responding to enquiries or bookings,
trusted service providers supporting website functionality or secure data storage.
All third-party providers are subject to appropriate data protection safeguards.
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12. Your rights
You have the right to:
access your personal data,
request correction of inaccurate or incomplete data,
request restriction or erasure where lawful,
object to certain types of processing, and
lodge a complaint with the Information Commissioner’s Office (ICO).
Requests should be made in writing and will usually be responded to within one calendar month.
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13. Links to other websites
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy notices.
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14. Changes to this notice
We may update this Website Privacy Notice from time to time. The most recent version will always be published on our website.
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15. Contact us
If you have any questions about this notice or how your data is handled, please contact us using the details above.
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