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Accessibility and Arrangements for Persons with Disabilities

 

Last reviewed: 30th April 2025

Next review due: 30th April 2026

Ref: AHMID-860068870-711

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At All Health Matters, we are committed to ensuring equity of access to our services for all individuals. We understand the importance of making appropriate arrangements for persons with disabilities to ensure their experience is comfortable, dignified, and respectful of their privacy.

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We offer a range of appointment methods depending on the service required, including face-to-face in clinic, telephone, video call, or, if essential, home visits can be arranged. Please note that home visits are not standard practice and are only available if truly necessary.

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Our Clinics:

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Canterbury Clinic (Castle House, CT2 8AP):

  • On-site parking is available. Please inform us in advance if a large parking space is required so we can reserve two spaces, as there is no dedicated disabled parking bay.

  • Access requires the use of a keypad at the driveway gate, located at car window height. This will call our reception team who will buzz the gate open. Pedestrians also need to use this keypad for access.

  • Step-free access to the front door and clinic room is available, but there is no automatic door opening. Clients needing assistance should notify us in advance.

  • There is a disabled toilet on the ground floor.

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East London Clinic (Expressway Studios, E16 1AH):

  • Disabled access to reception is available, with a lift to our floor.

  • Our clinic is located down a long narrow corridor with doors that do not have automatic opening. Clients needing assistance should notify us in advance.

  • There is a nearby disabled toilet.

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West London Clinic (The Mille, TW8 9DW):

  • Disabled access to reception is available, with a lift to our floor.

  • Our receptionist meets all visitors at the building's main reception and will escort you to our clinic room.

  • Clients needing specific assistance should notify us in advance.

  • There is a disabled toilet on the ground floor. 

 

 

If you have other accessibility needs, such as extended appointment times, please highlight this early in the booking process to ensure we can make the necessary arrangements. We are happy to consider any other accessibility requests and will endeavour to do all we reasonably can to facilitate access to our services.

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For further information or to discuss your accessibility needs, please contact our team at:

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Thank you for choosing All Health Matters.

 

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