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Yes, in some cases earwax removal may not be suitable. We will always carry out an ear health assessment before proceeding. You may not be able to have the procedure if:

• You have a suspected or known perforated eardrum

An ear health assessment is carried out as part of every appointment to ensure earwax removal is appropriate and necessary. The clinician will check for no sign of infection/ fungus/ abnormalities in the ear canal or with the Tympanic membrane (ear drum). Images will be taken, and if any concerns are raised, we can refer to a team of Audiologists if required. We have a minimum appointment fee of £35, even if no wax is removed, to cover this assessment and our staff member's time. 

For most checks, no specific preparation is required. However, for accurate results in some tests, such as blood glucose, you may be advised to fast for a few hours beforehand. We will provide you with guidance when booking.

Any abnormal results will be explained to you, and we will provide advice on next steps. You may be referred to your GP, or a specialist for further investigation or treatment if needed.

It depends on your individual health and concerns. Many people benefit from an annual check-up, while others may choose to book more or less frequently depending on their needs.

For patients aged 60 and over, a doctor must review your details before the vaccine can be given.

Please book a Travel Health Consultation and complete the Travel Health Questionnaire (emailed after booking). Our Travel Health Nurses cannot administer the vaccine to over 60s without prior approval. Suitability will be confirmed at your appointment (we’ll only contact you beforehand if we need more information). If the doctor advises against vaccination, we may be able to issue a medical letter of exemption for travel requirements.

You can still benefit from the vaccine to reduce the risk of future episodes. Speak to our team for personalised advice.

The shingles vaccine offers long-term protection, though the exact duration varies by individual.

Shingles can cause severe pain and long-term complications. The vaccine reduces your risk of developing shingles and its associated symptoms.

Most people experience mild side effects, such as soreness at the injection site or a low-grade fever, which resolve quickly.

Flu vaccines are most effective when given in October or November, ahead of the peak flu season in December. However, if it is later than that, it is still worth having it as it will help protect you from around 14 days after vaccination.

The vaccine helps protect you from flu, reducing the risk of illness and preventing the spread of infection to others.

Ideally, book at least 6-8 weeks before your trip, as some vaccines require multiple doses over a period of time. If you're travelling sooner than that, please still book as it is better to have some protection than none, and some vaccine courses can be delivered to an accelerated schedule if appropriate.

Certain vaccines may not be suitable during pregnancy. Please let us know before your appointment so we can advise accordingly.

It depends on your destination and planned activities. Our travel health experts will advise on the recommended vaccines during your consultation. You can find out which vaccines are recommended for each country at: https://travelhealthpro.org.uk/countries

You can view the full terms and conditions of booking here: https://www.allhealthmatters.co.uk/wellness-terms-conditions

The duration of your appointment (e.g., up to 40 minutes) includes time for essential administrative tasks, such as reviewing your records, documenting your consultation, and completing any required paperwork (e.g., prescriptions or referrals). This means the conversation with the doctor may not take the entire booking length. We aim to ensure your time is used effectively while covering everything you need.

After ear wax removal it is common for a small amount of wax to remain if sticky or hard. As long as the nurse can see the Typmanic membrane (Eardrum) after the procedure this is deemed a completed service. However, if earwax removal isn’t completed on the first visit, follow-up appointments are discounted: 40% off the second visit, and the third visit is free if required.

Use ear drops such as olive oil, almond oil (not for nut allergies), or sodium bicarbonate for 7 days to soften the wax.

Avoid drops if you suspect a perforated eardrum, dermatitis, or ear infection. We cannot perform earwax removal in these circumstances and we recommend seeing your GP in the first instance to resolve the issue. We can perform earwax removal after 90 days of the issue resolving.

In most cases, earwax doesn’t need removal. However, if you experience hearing loss, blocked ears, or other symptoms, professional removal may help.

Irrigation uses warm water to flush out earwax, while microsuction uses a small suction device for precise removal. Microsuction is ideal for sensitive cases or hardened wax.

To cancel and reschedule, please contact us at least 24 hours in advance to avoid charges. Cancellations made with less than 24 hours notice may not be eligible for a refund. Appointments can be rescheduled free of charge up to 24 hours before the appointment. After this time, a charge may apply.

There are some services that All Health Matters cannot currently provide:

• Emergency consultations for symptoms such as

We recognise that when you give us personal information (which includes health information) you’re trusting us to take good care of it. Please see https://www.allhealthmatters.co.uk/privacy-policy for more information about how we collect, use and protect your data. If you don’t want to receive marketing about AHM products and services that we think are relevant to you, please email us at wellness@allhealthmatters.co.uk, write to us at All Health Matters, Castle House, Orchard Close Mews, Orchard Street, Canterbury CT2 8AP or call our admin team on 03300 948900.

Medical insurance policies vary, and whilst most do not cover the cost of the GP consultation, some may cover the cost of blood tests/ investigations/ onward specialist referrals privately. Please check with your insurer if you can claim back the cost of any of these services.

Yes, following a consultation with the doctor to discuss your needs and health concerns.

We also offer private phlebotomy services with our nursing team if these have been requested by a private consultant.

No, you are encouraged to continue your registration with your NHS GP, and a letter will be shared with your GP after the consultation with your consent to inform them of your attendance to All Health Matters and any follow up that may be needed.

Yes, following a GP consultation, if deemed clinically appropriate, the GP may recommend seeing a specialist and provide a referral letter. Please note that we are unable to influence any NHS waiting lists.

You can choose to book a face-to-face or online GP appointment. Results may be discussed with you via telephone.

Please note that some conditions are not suitable for a remote appointment:

You can book directly online by using the "Online Booking" tool. Select the appointment type you would like from the drop-down menu and choose a date and time. Payment will be taken at the time of booking.